Clean Water Pro’s
Return Policy for Water Filtration Products and Installation Services
Thank you for choosing our online store for your water filtration needs. We strive to provide you with high-quality products and professional installation services. Please read our return policy carefully before making a purchase, as it outlines the terms and conditions regarding returns and exchanges.
- Product Returns: 1.1 Damaged or Defective Products: In the event that you receive a damaged or defective water filtration product, please contact our customer support within 48 hours of delivery. We will arrange for a replacement at no additional cost to you.
1.2 Incorrect Product Shipment: If you receive a product that is different from what you ordered, please notify us within 48 hours of delivery. We will promptly correct the error and arrange for the correct product to be shipped to you.
1.3 Non-Returnable Products: Due to the nature of water filtration products and their installation requirements, certain items are non-returnable. These include custom-made or special-order products, used or installed filters, and any product that has been tampered with or altered.
- Installation Services: 2.1 Scheduling and Cancellation: Once the water filter is delivered, our technician will contact you within 48 hours to schedule the installation appointment. If you wish to cancel the installation, please provide at least 24 hours’ notice to avoid any cancellation charges.
2.2 Installation Warranty: We stand behind our installation services and offer a warranty for a period of [X] days after installation. If any issues arise during this warranty period, please contact our customer support, and we will address the problem promptly.
- Return and Exchange Process: 3.1 Return Authorization: To initiate a return or exchange, please contact our customer support within 30 days of the product delivery date. We will provide you with a return authorization number and detailed instructions on how to proceed.
3.2 Return Shipping Costs: Unless the return is due to a damaged or defective product or an error on our part, you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the product.
3.3 Product Condition: The returned product must be in its original condition, including all original packaging, accessories, and documentation. Any product that shows signs of use, damage, or alteration may be subject to a restocking fee or may not be eligible for a refund.
3.4 Refund or Exchange: Upon receiving the returned product and verifying its condition, we will process a refund or exchange based on your preference and the availability of the requested item. Refunds will be issued using the original payment method.
- Exceptions and Limitations: 4.1 Manufacturer’s Warranty: Our products may come with a manufacturer’s warranty, which will be included in the product packaging or documentation. Please refer to the specific terms and conditions of the manufacturer’s warranty for coverage details.
4.2 Local Regulations and Compliance: The installation and use of water filtration products may be subject to local regulations and compliance requirements. It is the customer’s responsibility to ensure that the purchased product meets all applicable regulations and requirements.
4.3 Non-Transferable: This return policy is non-transferable and applies only to the original purchaser of the product and installation services.
Please note that by making a purchase from our online store, you agree to abide by this return policy. We reserve the right to modify or update this policy at any time without prior notice. In case of any discrepancies or disputes, the terms and conditions outlined in this return policy will prevail.
If you have any questions or require further clarification, please contact our customer support. We are here to assist you.